Technical support

Our specialists are always ready to assist you with technical issues — contact us via your preferred method: by phone, email, Telegram or WhatsApp, through the company forum, or using remote connection tools (TeamViewer, Ammyy Admin, and other tools). Below you will find detailed information about our services, support terms, and request handling procedures.

Technical support services: what we offer

We provide technical support through the channels most convenient for you — by phone, email, via messengers (Telegram, WhatsApp), through our company forum, or using remote connection tools (TeamViewer, Ammyy Admin, and other utilities). Our services include:

• Consulting: clarifying product features and specifications, explaining technical information about the product
• Training: conducting training sessions on a commercial or contractual basis (on request and by prior arrangement, we can also provide on-site training at the customer’s location)
• Diagnostics and troubleshooting: performing remote diagnostic procedures to identify and resolve technical issues

How we handle your requests

1. Fast response — within 2 hours

As soon as you submit your request, we begin working on it. You will receive a response within two hours of the request being received.

If, for any reason, we are unable to respond within this timeframe, you will automatically receive an email explaining the delay and providing updated timing.

Response time may be slightly extended if:

– The request is received after business hours, on weekends, or during public holidays — in such cases, we will contact you within 2 hours after the start of the next business day;

– Our specialists are experiencing a high workload.

2. Confirmation of response receipt

If we do not receive any feedback from you within 24 hours after sending a solution, we will send a follow-up message to confirm that you received our response and that everything is clear.

3. Follow-up contact if no response

If you still do not respond within another 24 hours, we will attempt to reach you via another available channel — by phone, messenger, or email.

4. Request closure

A request is considered resolved once you confirm that your issue has been addressed. It may also be closed due to lack of response.